Mandala Jade is committed to respecting your privacy and handling your personal information with care. This Privacy Policy explains what data we collect, how it is used, and the rights you have under UK GDPR and the Data Protection Act 2018. It applies to all clients and anyone who interacts with Mandala Jade.

 Last updated: February 2026
By: Tracy Turtle trading as Mandala Jade Limited

1. Information We Collect

 We may collect and process the following personal information when you enquire about or book our services:

• Your contact details, including name, address, phone number, and email

• Information about your home or space relevant to the services you request

• Photos or short videos (only with your consent) for documentation or promotional use

• Payment and invoicing information

• Any correspondence between you and Mandala Jade

• Your marketing preferences, which you may change or withdraw at any time

2. How We Collect Your Data

 We collect your personal data directly from you when:

• You submit an enquiry through our website

• You book or engage our services

• You contact us by email, phone, post, social media, or through our website

3. How We Use Your Data

 We take your privacy seriously and will never sell, share, or disclose your data without your consent unless required by law.

 Your information may be used to:

• Provide information about our services

• Manage bookings, communication, and invoicing

• Deliver decluttering and organisation services

• Contact you as needed during the course of our work

• Share promotional content, but only with your explicit consent

4. Data Storage & Retention

 We retain your personal data only for as long as necessary for the purposes for which it was collected. When determining retention periods, we consider:

• Legal and statutory obligations

• Business requirements

• The nature of the services provided

 We generally keep personal information for a minimum of 6 years, after which it will be securely destroyed.

 If you have given consent for marketing communications, we will retain that information until you withdraw your consent.

5. Legal Basis for Processing

 We process your personal data under the following lawful bases:

• Contractual necessity: to deliver the services you request

• Legal obligation: to meet UK tax and accounting requirements

• Consent: for photos, videos, or marketing communications

• Legitimate interest: to operate and manage the business effectively

6. Data Sharing

 We may share your personal data with third parties only when:

• Required by law or regulation

• Necessary to administer our working relationship

• We have a legitimate business reason to do so

 We will not transfer your data outside the UK without your consent.

7. Data Security

 We use appropriate and commercially reasonable security measures to protect your personal data from loss, unauthorised access, alteration, or disclosure.

 If a data breach is suspected, we will follow legal requirements for notification to you and any relevant authorities.

8. Your Rights

 Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you

• Ask for incorrect or outdated information to be corrected

• Request deletion of your data where legally possible

• Withdraw consent for promotional use at any time

• Make a complaint to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, contact: tracy@mandalajade.co.uk. We will respond within one month for any request.

9. Updates to This Policy

 Mandala Jade may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The most current version will always be available on our website, and the “Last updated” date will indicate when any changes were made.